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How to Check If Your Sydney Broker Has Any AFCA Complaints on Record

Learn how to check if your Sydney broker has any AFCA complaints on record and verify their credentials.

Editorial · August 22, 2026

Understand AFCA’s Role

AFCA is the Australian Financial Complaints Authority, which handles complaints against financial firms, including mortgage brokers. Checking if a broker has AFCA complaints on record is one way to assess their past conduct.

Follow These Steps to Check

  1. Visit the AFCA website and search for the broker’s name or their Australian Credit Licence number.
  2. Review any listed complaints to understand the nature of the disputes.
  3. Note that not all complaints result in a finding against the broker; some may be resolved or withdrawn.

What Next?

If you find complaints, consider the details and how they were resolved. For more guidance on choosing a broker and understanding the lending landscape, see our 2026 Property Loan Guide.